General Terms and Conditions

Business information

Rough Riders B.V.

Brabantdam 27
9000 Gent

[email protected]
+32 9 335 30 39

VAT number: BE 0727.832.768

RPR Ghent

Article 1: General provisions

The e-commerce website of Rough Riders, a private limited company (B.V.) with its registered office at Brabantdam 27, 9000 Gent (Belgium), VAT BE 0727832768, RPR Ghent provides its customers with the option of buying products from its webshop.
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Rough Riders (, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Rough Riders.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.

Any shipping, reservation or administration fees that are charged must be specified separately.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Rough Riders. With respect to the accuracy and completeness of the provided information, Rough Riders is solely bound to obligation of means. Rough Riders is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Rough Riders. Rough Riders cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The customer has the option to purchase the items from our online webshop . The order is concluded at the time the customer receives a confirmation email from Rough Riders. The items will be delivered at the address indicated in the confirmation email.

Paying online at Rough Riders is easy and safe because we use Mollie. This company has extensive experience in providing secure and easy online payment processing for webshops and is a leading provider of multi-channel payment services. Mollie guarantees a 100% safe processing of your payments, regardless of the method of payment you have chosen in the Rough Riders' webshop (more info:

We, Rough Riders, are not involved in any of the payment transactions and hence can’t access or keep any card- or login-details. All transactions take place via encrypted lines and are immediately send via Mollie to your trusted bank.

The Customer may choose between the following payment methods:

  • Online banking (i.e. Bancontact and iDEAL)
  • Online payment systems (Apple Pay)
  • Credit cards (i.e. VISA, MasterCard)
  • Bank transfer to account number BE 40 3631 0392 8163

Once a payment has been made, you’ll immediately receive a payment confirmation email and invoice. When you pay by online banking, online payment systems or credit card we can see straight away whether the payment has been successful and will immediately start processing your order.

Rough Riders is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

Article 5: Delivery and execution of the agreement

Articles ordered via this webshop will be delivered all over the world. Delivery occurs by UPS or Bpost.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order. Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Rough Riders, [email protected].

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Rough Riders.

Article 6: Retention of title

Delivered articles remain the exclusive property of Rough Riders until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Rough Riders, e.g. to anyone who would attempt to seize articles that are not fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Rough Riders. Differnt rules apply for in-store purchases.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date “the agreement was entered into”.

To exercise the right of withdrawal, the Customer must notify

Rough Riders
Brabantdam 27
9000 Gent, Belgium
+32 9 335 30 39
[email protected]

in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form (see template at the bottom), but it is not obligatory.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify Rough Riders of their decision to withdraw from the agreement to send back or hand over the goods to Rough Riders (Brabantdam 27, 9000 Ghent, Belgium). The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Client.

If the returned product is reduced in value in any way, Rough Riders is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, “do not wear tag”, invoice or sales receipt can be returned.

If the Customer withdraws from the agreement, Rough Riders shall repay all payments received from the Customer up until that time excluding standard shipment costs with a maximum of 14 calendar days of the date that Rough Riders was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Rough Riders may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Rough Riders shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.This is for all consumers who purchase items online from Rough Riders.

The same rules apply to all consumers who purchase items in Rough Riders' physical store, except that they will receive a gift voucher for the value of the returned items.

Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Rough Riders customer service and to return the product at their own expense to Rough Riders, Brabantdam 27, 9000 Ghent (Belgium).

Upon detection of a deficiency, the Customer must inform Rough Riders as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 9: Customer service

Rough Riders customer service can be reached at phone number +32 9 335 30 39, via e-mail at [email protected] or by mail at the following address Brabantdam 27, 9000 Ghent (Belgium). Any complaints can be made through the aforementioned customer services contact methods.

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that Rough Riders is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, Rough Riders is entitled to take back the unpaid or incompletely paid for articles.

Article 11: Privacy

The responsible party for processing information, Rough Riders respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

The personal information you share with us is used only for the following purposes: the purpose for which the data was entered, e.g. the execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purpose.

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to
Rough Riders
Brabantdam 27
9000 Ghent (Belgium)
[email protected]

If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at
Rough Riders
Brabantdam 27
9000 Ghent (Belgium)
[email protected]

We treat your information as confidential and shall not communicate, rent or sell it to third parties.

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Rough Riders has no access to your password.

Rough Riders saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us at [email protected]

Article 12: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.

Article 13: Invalidation - non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Rough Riders to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights. 

Article 14: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Rough Riders In case of inconsistencies, the present Terms take precedence.

Article 15: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 16: Applicable law - jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the [...] district have jurisdiction in the case of any disputes.

Appendix 1: Template - withdrawal form

Dear Customer, you should only complete this form and return it should you want to withdraw from the agreement. 

Rough Riders
Brabantdam 27
9000 Ghent (Belgium)
[email protected]

I/We (*) hereby inform you that I/we (*) want to withdraw from the agreement concerning the sale of the following goods/delivery of the following service (*):

Ordered on (*)/Received on (*):

Name/Names of consumer(s):

Address of consumer(s):


(*) = strike out what is not applicable

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